Shipping Policy

Shipping Policy for Pinakin Garments – School Uniforms

At Pinakin Garments, we are committed to providing a seamless and efficient shipping experience for our customers purchasing school uniforms. Our shipping policy is designed to ensure transparency, reliability, and timely delivery of orders. Please review the following details regarding our shipping process:

1. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• During peak seasons or promotional events, processing times may be slightly extended, but we strive to expedite orders as efficiently as possible.

2. Shipping Methods and Carriers:

• We offer various shipping methods to accommodate the diverse needs of our customers, including standard and expedited shipping options.
• Our primary shipping carriers include reputable companies such as Anjani Courier, Tirupati Courier & Speed Post known for their reliability and extensive delivery networks.

3. Shipping Rates and Delivery Times:

• Shipping rates and delivery times may vary depending on the destination, shipping method selected, and the weight/size of the package.
• Customers can view the shipping rates and estimated delivery times during the checkout process before finalizing their order.

4. Tracking Orders:

• Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number and a link to track the status of their package.
• Customers can also track their orders by logging into their Pinakin Garments account and accessing the order history section.

5. Shipping Destinations:

• We currently offer shipping within India regions where shipping is available.
• For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

6. Shipping Restrictions:

• Certain items, such as oversized or hazardous materials, may be subject to shipping restrictions or additional handling fees.
• We do not ship to P.O. boxes, APO/FPO addresses, or international freight forwarders.

7. Order Modifications and Cancellations:

• Customers who wish to modify or cancel their orders must contact our customer service team as soon as possible.
• Once an order has been shipped, modifications or cancellations may not be possible, but we will make every effort to accommodate customer requests.

8. Delivery Issues:

• In the rare event of a delivery issue, such as a lost or damaged package, customers are encouraged to contact our customer service team promptly for assistance.
• We will work diligently with the shipping carrier to resolve the issue and ensure that customers receive their orders in a timely manner or are provided with appropriate compensation.

9. Contact Information:

• For any questions or concerns regarding our shipping policy or specific orders, customers can contact our customer service team at pinakin.garments@gmail.com / 8411855550.

By placing an order with Pinakin Garments, customers agree to adhere to the terms and conditions outlined in this shipping policy. We are dedicated to providing exceptional service and ensuring the satisfaction of our valued customers throughout the shipping process.