Return and Refund Policy for Pinakin Garments

At Pinakin Garments, we are committed to ensuring your satisfaction with every purchase of our high-quality garments. However, we understand that there may be occasions where you need to return a product. We have outlined our return and refund policy below to guide you through the process:

1. Eligibility for Returns:

  • To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them.
  • Returns must be initiated within 14 days of receiving your order.
  • Items purchased during clearance sales or promotional events may not be eligible for returns unless there is a manufacturing defect.

2. Return Process:

  • If you wish to return an item, please contact our customer service team within the specified timeframe to initiate the return process.
  • You will be provided with instructions on how to return the item, including the return address.
  • Please ensure that the item is securely packaged to prevent any damage during transit.

3. Refund Process:

  • Once we receive the returned item and inspect it for eligibility, we will initiate the refund process.
  • Refunds will be issued to the original method of payment used for the purchase.
  • Please allow 7-14 business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items:

  • Shipping and handling charges are non-refundable unless there was an error on our part in processing or shipping your order.
  • Customized or personalized items may not be eligible for refunds unless there is a defect in workmanship or materials.

5. Exchange Policy:

  • If you prefer to exchange an item for a different size or color, please indicate your preference when initiating the return.
  • Exchanges are subject to product availability, and any price differences between the exchanged items may apply.

6. Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact our customer service team immediately for assistance.
  • We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.

7. Contact Information:

  • For any questions or concerns regarding our return and refund policy, please contact our customer service team at pinakin.garments@gmail.com/841155550.

By making a purchase from Pinakin Garments, you agree to comply with the terms and conditions of this return and refund policy. We value your satisfaction and strive to make the return process as convenient and hassle-free as possible.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pinakin.garments@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pinakin.garments@gmail.com and send your item to: PINAKIN GARMENTS, 261 MG Road, Next to kolsa galli, Camp, Pune - 411001.​


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Pinakin Garments, 261 MG Road, Next to kolsa galli, Camp, Pune – 411001.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@pinakingarments.com for questions related to refunds and returns.

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