Return and Refund Policy for Pinakin Garments

At Pinakin Garments, we are committed to ensuring your satisfaction with every purchase of our high-quality garments. However, we understand that there may be occasions where you need to return a product. We have outlined our return and refund policy below to guide you through the process:

1. Eligibility for Returns:

• To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them.
• Returns must be initiated within 14 days of receiving your order.
• Items purchased during clearance sales or promotional events may not be eligible for returns unless there is a manufacturing defect.

2. Return Process:

• If you wish to return an item, please contact our customer service team within the specified timeframe to initiate the return process.
• You will be provided with instructions on how to return the item, including the return address.
• Please ensure that the item is securely packaged to prevent any damage during transit.

3. Refund Process:

• Once we receive the returned item and inspect it for eligibility, we will initiate the refund process.
• Refunds will be issued to the original method of payment used for the purchase.
• Please allow 7-14 business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items:

• Shipping and handling charges are non-refundable unless there was an error on our part in processing or shipping your order.
• Customized or personalized items may not be eligible for refunds unless there is a defect in workmanship or materials.

5. Exchange Policy:

• If you prefer to exchange an item for a different size or color, please indicate your preference when initiating the return.
• Exchanges are subject to product availability, and any price differences between the exchanged items may apply.

6. Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact our customer service team immediately for assistance.
• We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.

7. Contact Information:

• For any questions or concerns regarding our return and refund policy, please contact our customer service team at pinakin.garments@gmail.com/841155550.

By making a purchase from Pinakin Garments, you agree to comply with the terms and conditions of this return and refund policy. We value your satisfaction and strive to make the return process as convenient and hassle-free as possible.